You saw the account tools

Bob Casino responsible gambling tools for New Zealand players

Play only from 18+, and every Bob Casino account carries deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set a deposit limit

Bob Casino N.V. holds licence OGL/2015/5594/836, issued by the Gaming Control Board Curaçao, and has operated under that licence since 2015.

Before you play

What should you know before you start?

Four facts settle where the brand stands, who licenses it and whom to ring for help.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2015/5594/836

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

When play feels heavy

Limit and control tools waiting in the profile

Useful the first time you log in, and again whenever a session runs longer than you planned.

Spend what you already budgeted

Deposit limits cap how much money enters the account over a period you choose, so the budget is decided before the first spin rather than after a loss.

A line drawn in advance

Loss limits stop the session once your net losses reach a figure you set, which suits players who want a line drawn in advance rather than one drawn in temper.

Timed notice, not a sudden stop

Session reminders show a message at an interval you pick while you play, so hours do not slip past unnoticed during a long evening at the tables.

Is a full break the answer?

Self-exclusion locks your Bob Casino account for a break you choose, and it is the right tool once play stops feeling like entertainment and starts feeling like pressure.

When the evening has drifted

Reality checks interrupt play with a summary of time spent and money moved that session, which helps when you suspect the evening has drifted past what you intended.

Room to change your mind

A deposit limit in four steps

After these four steps you will have a deposit limit saved on your account.

Find it in the profile

Log in and open the profile menu from your account area, then look for the responsible gambling section where the limit options sit.

Deposit now, others later

Choose deposit limit as the limit type; loss limits and the other controls live in the same place if you want more than one.

Day, week or month?

Enter the amount in New Zealand dollars and pick the period, either daily, weekly or monthly, then read the figure back before you save it.

A limit that actually holds

Confirm the change and wait for the on-screen acknowledgement, since the limit only applies once the account has registered it.

Catch it before the fun drains out

Your account gives you two ways out before anything is lost: a deposit limit set in advance and a pause you can start tonight. Noticing the signs early is what makes both of them a choice rather than a rescue.

Read these without scoring yourself; one line that fits is reason enough to slow down.

You chase a loss with a bigger deposit
The account balance is checked before anything else
You hide how long you played
Plans with friends get moved for one more round
Money set aside for bills goes into play
You feel flat when you cannot log in
Stopping feels harder than it did last month

The point of asking

People who listen without judging

Here is who answers in this country, what each service covers and how to reach them.

Gambling Helpline Aotearoa

Gambling Helpline Aotearoa answers around the clock, every day of the week, and keeps the call confidential. It is open to players and to relatives alike. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Problem Gambling Foundation offers free counselling, peer and cultural support at 18 clinics nationwide, with a phoneline and text service running weekdays from 8:30 to 17:00. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa, a Health New Zealand information site, sets out the signs of harm, practical tips and a finder for local support, for players and their families. safergambling.org.nz

A few days off, or a full stop

Short rest, not a goodbye. Your account holds a time-out for breaks lasting hours or days: open the responsible gambling section, pick the pause and confirm it. Deposits and play are blocked while it runs, and access returns when the period you picked ends.

When a pause is too small. Self-exclusion lives in the same account menu and shuts your access for a long stretch, with periods running up to 2 years. Choose the span, confirm it, and the account stays closed for all of it; it cannot be undone early.

Is there a register for it? No national self-exclusion register exists for this market, so your casino account is the only place to shut yourself out, and it applies here alone. For a wider stop, ask the Gambling Helpline Aotearoa for guidance rather than looking for a register.

Your safety net

What happens once I set a limit?

You will know exactly how limits, pauses and closures behave before you touch a setting.

Does self-excluding here block me from other NZ casinos too?+

No. New Zealand has no national self-exclusion register, so an exclusion you set at Bob Casino covers this account and this brand only. If you want a break everywhere, you would need to approach each provider separately.

How do I shut my account permanently rather than pause it?+

Message [email protected] and ask for a permanent closure; support replies around the clock in English. Bear in mind that closing removes your access entirely, so if you only want time away, self-exclusion keeps your history in place.

Can a self-exclusion be lifted before the period runs out?+

No. Once you choose a period, it stands for the full stretch and cannot be cut short, which is the point of it. Treat the choice as final and pick a length that matches how much space you actually want.

Where do I change a deposit limit once it is already running?+

In the same part of your account where you first set it, so nothing new to learn. Adjust it there rather than by messaging support, and note that any tighter figure applies ahead of looser ones.

Can I set my limits on my phone instead of a laptop?+

Yes. The mobile version of your account carries the same section, with the same options, so you can set a deposit cap or start an exclusion from wherever you are. Nothing needs downloading first.