Play sooner with a clear check

Before the payout, the ID check: Bob Casino KYC

This identity check exists because our Curaçao licence demands it, and the review usually takes around 2 hours.

Bob Casino N.V. holds licence OGL/2015/5594/836, issued by the Gaming Control Board Curaçao, and has operated under that licence since 2015.

Six lines

Read the check before you start

Bob Casino keeps the essentials in one table so you know who asks and where to write.

Checks run by

Bob Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2015/5594/836

Review time

2 hours

Needed

Before your first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

A first-time pass

How do you pass the check first time?

After this you will know exactly which file goes where and what to correct before sending.

Read the missing list first

Somewhere in your account sits a verification section; open it and read the short list of what is still marked as missing before you touch a camera. Anything already marked as received needs no second copy.

Shoot the ID flat

Start with the photo ID and hold it flat, all four corners inside the frame, with no glare across the text. Blur and cropped edges are what send most files back for a second look.

A cleaner card image

Payment card images follow, and only the side with your name and the last few digits needs to be seen. Cover the middle digits if you prefer, since the full number proves nothing extra here.

Roughly two hours to clear

Finally you wait: the team aims to clear files in about 2 hours, so keep an eye on your inbox in that window. If something is unreadable, a reply from [email protected] will say which file to reshoot.

Four items

Documents we check and what they confirm

Below you will have matched every paper to the fact it confirms and the detail the copy must show.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsAll four corners, unedited, in date

Proof of address

ConfirmsWhere you live in New Zealand

Copy showsYour name, full address, recent date

Payment card image

ConfirmsThe card you paid with is yours

Copy showsCardholder name, last digits, both sides if asked

Your document bounced back? Here is why

Expired identity document. Expired ID tells us nothing about who you are today, so the checker sends it straight back, even when your face matches the photo. Send a licence or passport that still runs Shoot the whole card, all four corners

Fresher address proof. Proof of address has to be recent, and a bill from last year leaves us guessing where you actually live now. Grab a statement from the last few months Make sure your full name and address show

Your details do not line up. A nickname on the account, or a flat you left last winter, breaks the match between your profile and your paperwork. Change your profile to the name on the ID Upload a bill for your current address

AML check, not suspicion

A plain note on the screen spells out why: the licence OGL/2015/5594/836 from Gaming Control Board Curaçao obliges Bob Casino N.V. to trace where funds come from. Think of it as routine anti-money laundering housekeeping, not an accusation that you have done anything wrong.

The list below shows five items, depending on how your account is funded.

Photo ID with your full name
Photo ID with your date of birth
Proof of address with your name
Payment card image, both sides
Selfie holding your photo ID, if asked

When it kicks in

The moments we open the check

Bob Casino keeps the ask predictable, so you meet it at a moment you already understand.

When you raise a limit

Raising any limit tells us your play is growing, so we confirm the person behind the account before the new level applies.

Cashing out first time

Your first cash-out is the point where money leaves us, and the licence says the check must be finished by then at the latest.

Larger sums, extra look

A jump in size, well above your usual pattern, prompts a source of funds question and a look at the paperwork you can share.

Are you old enough?

Being 18 is the line for play in New Zealand, and a photo ID settles it in minutes when we are unsure.

Clear the check

The short version, without the queue

Worth a glance when a payout sits pending or a document comes back with a note.

Will I need to send my documents in again later?+

Usually not. Once a set has been approved it stays on file for your account, so later payouts skip the same queue. A new passport, a different card or a move to another address is when fresh copies get requested.

When do I actually have to do this check?+

At the latest before your first withdrawal, as part of our license from the Gaming Control Board Curaçao. It can turn up earlier though, either when the account opens or just after the first deposit. Nothing about a pending payout gets released until it clears.

How long does the identity check take at Bob Casino?+

Around 2 hours once the file is complete and readable. Gaps such as a missing corner or a blurred address line restart that clock, because the team has to come back to you for a better copy.

What happens if my name has changed since the ID was issued?+

Send the ID you hold now plus the paper that links the two names, such as a marriage certificate or a deed poll. Uploads go to [email protected] and the mismatch is cleared without closing anything. Do this before requesting a payout so the two names match.

Can I upload the photos straight from my phone?+

Yes. The upload screen accepts files taken on a phone camera, and the file just needs to be clear at full size. Shooting in daylight with the card flat on a dark table beats a flash shot every time.

Why is the casino suddenly asking about my source of funds?+

It is a routine duty under the same license, aimed at money laundering rather than at you. A short explanation of where the money comes from, plus a payslip or bank line, normally settles it. Answer it like any other form and the payout keeps moving.