Whatever hour you write, chat, e-mail or phone reaches the team, which answers 24 hours a day, 7 days a week, in four languages.
You are mid-question and want a person, not a script, so pick a route.
After this table you will hold the local number, the right hours and the help groups to ring.
You will have finished by knowing exactly who to write to and in what order.
You will know which address matches your question, and that complaints start with support.
This block helps when you want to know whose name sits behind the games and the licence.
Have these five things at hand so the team can act on your first message.
Worry that your message might sit unanswered or that a small question needs a big wait
You will know which channel answers soonest and how long each one typically takes.
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